New Merchant Onboarding Process on Dev Portal

Owned by Leatherback, created
Last updated: Jun 11, 2024
5 min read

Merchant Onboarding Process

Holistically, two broad categories describe a Merchant’s Account. Merchants can either be onboarded as an Individual or Business Account. The process below shows how a Merchant (Business Account) can be onboarded from Nigeria. Similar steps are taken for those onboarding from other supported countries

  1. Enter the URL into the web browser and hit the go button

The system displays the page below

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  1. Merchant enters the following details below;

  •  Merchant selects the Country of incorporation/residence

  • Merchant Selects Account type from the available options; (a). Business (b). Individual ( In this case study ,Account type is Business)

  • Merchant Enters a valid email address

  • Merchant Enters a valid phone number with the appropriate country code

  • Enter a password (ensuring it conforms with the password requirements)

  • Select the option to receive OTP (One time password) to complete the sign-up process

  • Checks on the terms & conditions agreement

  • Click on Create Account

3. Merchant checks the email box for OTP

  1. Merchant enters the OTP received via the registered email address

  1. Merchant clicks verify

  1. Merchant clicks on Login

Merchant enters registered Email address and password

  1. Merchant clicks on Sign in

  • Merchant enters First Name and Last Name

  • Merchant enters a valid Business Name

  • Merchant Selects Entity type from the list

  • Merchant selects the Business category

  • Merchant selects the time zone

  • Merchant clicks the continue button

  1. Merchants click on the start button to complete the onboarding process;

  1. Merchant selects the applicable Entity type (In this case Merchant will select Corporate since the business entity type selected is Limited Liability Company.

 

  1. Merchant selects from the following Means of identification above

In this example, the Merchant selects BVN

  1. Merchant enters the BVN (Bank Verification Number)

  1. Merchant clicks Save and continue

 

 

13. Merchants enter the following information above;

  • Date of birth

  • Occupation

  • Residential Address

  • City, Region/State

  • Post Code

  14. Merchant clicks Save and continue

 

  1. Merchants provide any identification document

In this example, Merchant selects Corporate Affairs Commission (CAC) and provides the info as shown below

 

  1. Merchant clicks Save and continue

 

 

 

  1. Merchant captures all the required information

 

  1. Merchant clicks Save and continue

 

  1. Merchants click the Add key director button

 

  1. Merchant enters the Director/controller’s First Name, Last Name, Middle Name, Email address, Role, and Residential Address.

  1. Merchant clicks Add information

  2. Merchant clicks Save & continue

  1. Merchant clicks on Add shareholder

  1. Merchant selects the Shareholder category (Individual or Business)

  2. Merchant enters First Name, Last Name, Middle Name, Email Address, Role and Residential address

  1. Merchant clicks the Add Shareholder button

  1. Merchant selects Save and Continue

  1. Merchant uploads all required documents

Example: Click upload under Business Directors

  1. Merchant clicks on the Collapse drop-down button

  1. Merchants select Document type and upload both front and back copies if available

  1. Merchants click the Save and Continue button

32. The Compliance Team reviews the request and either approves or rejects the request. In some cases, the team might request additional information

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