Merchant Onboarding Process
Holistically, two broad categories describe a Merchant’s Account. Merchants can either be onboarded as an Individual or Business Account. The process below shows how a Merchant (Business Account) can be onboarded from Nigeria. Similar steps are taken for those onboarding from other supported countries
Enter the URL into the web browser and hit the go button
The system displays the page below
Merchant clicks on the Sign up link
System displays the page below
Merchant enters the following details below;
Merchant selects the Country of incorporation/residence
Merchant Selects Account type from the available options; (a). Business (b). Individual ( In this case study ,Account type is Business)
Merchant Enters a valid email address
Merchant Enters a valid phone number with the appropriate country code
Enter a password (ensuring it conforms with the password requirements)
Select the option to receive OTP (One time password) to complete the sign-up process
Checks on the terms & conditions agreement
Click on Create Account
The system displays the page below
3. Merchant checks the email box for OTP
Merchant enters the OTP received via the registered email address
Merchant clicks verify
The system displays a success message as shown below ( OTP verified successfully) and also redirects the user to the login page
Merchant clicks on Login
System displays the page below
Merchant enters registered Email address and password
Merchant clicks on Sign in
System displays the page below
Merchant fills in the details above;
Merchant enters First Name and Last Name
Merchant enters a valid Business Name
Merchant Selects Entity type from the list
Please see Merchant Category for a guide on the Entity type applicable to your business
Merchant selects the Business category
Merchant selects the time zone
Merchant clicks the continue button
The system displays the page below
Merchants click on the start button to complete the onboarding process;
The system displays the page below
Merchant selects the applicable Entity type (In this case Merchant will select Corporate since the business entity type selected is Limited Liability Company.
The system displays the page below
Merchant selects from the following Means of identification above
In this example, the Merchant selects BVN
The system displays the following
Merchant enters the BVN (Bank Verification Number)
Merchant clicks Save and continue
The system verifies the BVN and returns a success message. However, in case the verification service has a downtime, the System allows a merchant to provide the information without instant verification. This verification will be carried out by our Compliance team.
The system displays the personal information page as shown below
13. Merchants enter the following information above;
Date of birth
Occupation
Residential Address
City, Region/State
Post Code
14. Merchant clicks Save and continue
System displays a success message Personal information update successfully.
The system redirects to the Identification page as shown below
Merchants provide any identification document
In this example, Merchant selects Corporate Affairs Commission (CAC) and provides the info as shown below
Merchant clicks Save and continue
The system verifies and redirects to the Business Information page,
Merchant captures all the required information
Merchant clicks Save and continue
The system redirects to the Key Controllers/director page
Merchants click the Add key director button
The system displays the page below
Merchant enters the Director/controller’s First Name, Last Name, Middle Name, Email address, Role, and Residential Address.
Merchant clicks Add information
Merchant clicks Save & continue
The system redirects to the Key shareholder page
Merchant clicks on Add shareholder
The system displays the page below
Merchant selects the Shareholder category (Individual or Business)
Merchant enters First Name, Last Name, Middle Name, Email Address, Role and Residential address
Merchant clicks the Add Shareholder button
The system displays the page below
Merchant selects Save and Continue
The system redirects to the Document upload page as shown below
Merchant uploads all required documents
Example: Click upload under Business Directors
The system displays the page below
Merchant clicks on the Collapse drop-down button
The system displays the page below
Merchants select Document type and upload both front and back copies if available
Merchants click the Save and Continue button
The system displays a success message and marks it “completed”
NB: Repeat same steps for other document sections
The system displays the page
32. The Compliance Team reviews the request and either approves or rejects the request. In some cases, the team might request additional information
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