New Merchant Onboarding Process

Merchant Onboarding Process

Holistically, two broad categories describe a Merchant’s Account. Merchants can either be onboarded as an Individual or Business Account. The process below shows how a Merchant (Business Account) can be onboarded from Nigeria. Similar steps are taken for those onboarding from other supported countries

Enter the URL into the web browser and hit the go button

The system displays the page below

Merchant clicks on the Sign up link

System displays the page below

Merchant enters the following details below;

Merchant selects the Country of incorporation/residence
Merchant Selects Account type from the available options (a). Business (b). Individual
Merchant Enters a valid email address
Merchant Enters a valid phone number with the appropriate country code
Enter a password (ensuring it conforms with the password requirement)
Select the option to receive OTP (One time password) to complete the sign-up process
Checks on the terms & conditions agreement
Click on Create Account

The system displays the page below

3. Merchant checks the email box for OTP

Merchant enters the OTP received via the registered email address

Merchant clicks verify

The system displays a success message as shown below ( OTP verified successfully) and also redirects the user to the login page

Merchant clicks on Login

System displays the page below

Merchant enters registered Email address and password

Merchant clicks on Sign in

System displays the page below

Merchant fills in the details above;

Merchant enters First Name and Last Name
Merchant enters a valid Business Name
Merchant Selects Entity type from the list

Please see Merchant Category for a guide on the Entity type applicable to your business

Merchant selects the Business category
Merchant selects the time zone
Merchant clicks the continue button

The system displays the page below

Merchants click on the start button to complete the onboarding process;

The system displays the page below

Merchant selects the applicable Entity type (In this case Merchant will select Corporate since the business entity type selected is Limited Liability Company.

The system displays the page below

Merchant selects from the following Means of identification above

In this example, the Merchant selects BVN

The system displays the following

Merchant enters the BVN (Bank Verification Number)

Merchant clicks Save and continue

The system verifies the BVN and returns a success message. However, in case the verification service has a downtime, the System allows a merchant to provide the information without instant verification. This verification will be carried out by our Compliance team.

The system displays the personal information page as shown below

13. Merchants enter the following information above;

Date of birth
Occupation
Residential Address
City, Region/State
Post Code

14. Merchant clicks Save and continue

System displays a success message Personal information update successfully.

The system redirects to the Identification page as shown below

Merchants provide any identification document

In this example, Merchant selects Corporate Affairs Commission (CAC) and provides the info as shown below

Merchant clicks Save and continue

The system verifies and redirects to the Business Information page,

Merchant captures all the required information

Merchant clicks Save and continue

The system redirects to the Key Controllers/director page

Merchants click the Add key director button

The system displays the page below

Merchant enters the Director/controller’s First Name, Last Name, Middle Name, Email address, Role, and Residential Address.

Merchant clicks Add information
Merchant clicks Save & continue

The system redirects to the Key shareholder page

Merchant clicks on Add shareholder

The system displays the page below

Merchant selects the Shareholder category (Individual or Business)
Merchant enters First Name, Last Name, Middle Name, Email Address, Role and Residential address